Understanding Assertiveness

Several online references are available to assist with understanding this sometimes controversial attribute. Topics range from skill development, to employee and conflict management using positive assertive techniques. The following resources will help you further understand and develop this important trait:

Asserting Yourself
Author: Sharon Anthony Bower

Assertive Option, The
Author: Patricia Jakubowski

Assertive Woman, The
Author: Stanlee Phelps and Nancy Austin

Assertiveness Workbook, The
Author: Randy J. Paterson, Ph.D.

Magic of Conflict, The
Author: Thomas F. Crum

Managing Assertively: How to Improve Your People Skills
Author: Madelyn Burley-Allen

When I Say No, I Feel Guilty
Author: Manuel J. Smith, Ph.D.

Your Perfect Right
Author: Robert Alberti, Michael Emmons