Customer Service Interview Guide

Your customers expect expedient and knowledgeable solutions to their needs. The Customer Service Interview Guide helps your organization identify and hire applicants that can fill this crucial role in a customer service position. It assesses the applicant's personality and ability relative to the profile of successful customer service representatives.

In addition to the assessment, the report and supporting literature offer probing interview questions. The responses to these questions can help to develop a deeper understanding of the candidate.

Areas measured are:

• Drive/Influence
• Emotional Resilience
• General Knowledge
• Interpersonal Style
• Practicality
• Problem-Solving Ability
• Self-Control

Along with a rating scale, each dimension has overall and specific statements plus interview questions!